FAQ's for bodrum excursions
Frequently Asked Questions

How will I book & pay ?
You can easily book through our website and pay online by Debit or Credit Cards. Simply click the " Book Online " button on the excursion page and fill in the upcoming form. After having chosen your excursion (s) you will be directed to the secure payment system of Yapi Kredi Bank (a Unicredit Bank's enterprise) to make your payment.
Keep your mind at peace, since the whole payment procedure is carried out by the bank only; nobody, including us, is allowed to see your card details or have any access to them.

Peace of Mind for your Travel ?
If you are like us, you planned your trip to a tee! You researched and found the best excursions, the highest rated boat trips and adventures to make your holiday amazing. How is your plan protected? On our excursions you are protected by full insurance included in our prices. Yes, all of our activities and excursions are fully insured and you do not have to pay any extras.

Will I get picked up and dropped back for my excursions?
All our excursions include free pick-up and drop-back service for all accommodations within below areas of Bodrum:
To see the availibity of pick-up & drop-back service for your accommodation click here >> SERVICE DETAILS & MAP for YOUR AREA << click here

We also offer pick-up and drop back service for accommodations in other areas outside Bodrum such as:
Golturkbuku, Gulluk, Gumusluk, Gundogan, Guvercinlik, Kadikalesi, Turgutreis, Turkbuku and Tuzla.
Yet, as stated at above link, there are some issues regarding pick-up & drop-back sevice for these outer areas. Please click above link to find detailed info for our pick-up and drop-back service coverage areas in Bodrum region.

Where and how do I get picked up ?
The usual pick-up point is the main entrance of your accommodation. If the pick-up point is other than the main entrance, the details will be notified by an e-mail.
Our guides/drivers will have your name/room number on their lists when they come to fetch you.
We know all the hotels and apartments in the region. So, don't despair, we will be there.

What if I am on a cruise ship?
Guests arriving by cruise ships will get picked up directly from Bodrum Cruise Port where the cruise ships dock and get dropped back at the same place after their excursions.
We are aware of the time-sensitivity of cruise-liners, therefore we make sure that our guests are back at their ship on time.

When / How will I get my ticket ?
You will get your ticket right away. As soon as your payment is approved by the bank, a confirmation mail containing your e-ticket(s) will be automatically sent to your e-mail address.
Simply print out the attachment(s) to use as your hardcopy ticket on the day of your excursion.
Please remember to check your spam & junk boxes, in case you do not see the confirmation mail in your inbox.

What if I cannot print my ticket ?
Not a worry. If you are not able to print out your ticket(s), simply note down your "Ticket Number" and send a text ( SMS, WhatsApp or Viber ) message to +90 553 259 2481 or an e-mail to [email protected]  to let us know that you will be joining your excursion without a ticket.
Having your tickets saved on your mobile should prove handy, too.

How to claim your free excursions ?
By email. Please do not book your free excursions online. Please email your preferred date and time for the free Turkish bath as well as the number of adults and children after you have booked and paid for your other excursions with us online. Please quote your ticket number in your email.

Should I notify you my room number after my arrival ?
Yes please, if you don't mind. Having your room number is very essential for a smooth and problem-free pick-up service. It enables us to reach you through your reception if you are not at the meeting point at the required time or to inform you when any issues appear regarding your booked excursions.
Do not worry, we will never bother you unnecessarily. The same niceties apply to email addresses and mobile numbers too. No marketing whatsoever.

When / How should I notify you my room number ?
After your arrival in your accommodation, please send us an e-mail or text message including your room number and ticket number(s).
If you have multiple bookings through us, please make sure that you mention all your ticket numbers so that you will not have to do same procedure for each ticket again.

Will there be someone from your company to assist us ?
Apart from be tour guides on all tours, our Bodrum area representatives will also be at your service everyday between 06.30am - 23.00 hrs. local time.
We strongly recommend you to save our contact number +90 553 259 2481 in your WhatsApp or Viber. We will be more than happy to offer help/advice for any issues relating your excursions or any other matter you may seek help. The inquiries made between 06.30am and 23.00 hrs. local time will be answered immediately.

Do I need to confirm my booking after my arrival in Bodrum ?
Not needed at all. The instant ticket you receive right after finishing your booking already confirms that your name is securely added in the passenger list for the excursion you have chosen. Therefore, no further confirmation is needed.
Looking forward to meeting you in sunny Bodrum.